At D&B, you can "Decide With Confidence"® with DUNSRight®. DUNSRight is the framework and data quality process that brings the culmination of our experience to your business and drives the timeliness, accuracy, and completeness of D&B data. Read on to learn the answers to the most frequently asked questions about D&B data quality.

Where does D&B get its data? Is it accurate?
D&B is much more than a data aggregator. To maintain data quality, D&B has patented matching technology to identify and consolidate data from multiple sources into one business file identified by the D&B D-U-N-S Number. The D-U-N-S Number also enables us to link and identify businesses within a corporate family.

DUNSRight is the data quality process that drives the accuracy and completeness of our data and helps turn it into the insight you need to Decide with Confidence. Our information database updates over 1,500,000 times a day. We receive over 1 billion payment and banking experiences annually with more than 140,000,000 business records.
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How can I get a copy of my company's credit report?
D&B will provide a basic report on your business (no scores or ratings) for free. To get a copy and update your business file, please visit iupdate.dnb.com.
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Do all reports have financial statements and trade payment information?
The depth of information in D&B credit-decisioning reports will vary based on information collected directly from the report subject and third party sources, presence or absence of public filings, credit activity of the business and age of business. D&B credit-decisioning reports may or may not contain financial statements, trade information, principal antecedents and/or public filings. Our goal is to provide a level of data that supports a risk management decision. Please see our refund policy for more details.
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How does D&B safeguard the security of my credit card information and billing transactions?
At D&B, we are serious about securely transferring valuable information. This is true whether it is information you send to us, or information we send to you. When you sign up or access member areas of the MyCredit web site, your information is encrypted using Secure Sockets Layer (SSL). Our site uses SSL to keep your user and credit card information confidential, as well as encrypting the information we provide to you. Our site's SSL certificate uses 128-bit encryption and was issued by Verisign, Inc. For details regarding the certificate, click on the closed padlock in the corner of your browser's window. This padlock appears on every secure page used on this site. You can be confident that all your transactions are encrypted and delivered securely.
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How do I request a refund?
View the MyCredit return policy, which describes our process for addressing all requests in a consistent and fair manner. Please email us at DandBOrders@dandb.com with any refund request.
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How do I get a D-U-N-S® Number or business listing with D&B?
You can request a D-U-N-S Number and start a credit file on the D&B MyCredit site, or call the D&B Customer Resource Center at (800)333-0505 if you have an expedited request.
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Am I committing to a contract or subscription to join?
No, you can become a registered member for free. You must register in order to purchase a product.
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Where do I find report samples?
Samples of most of our products are available on the Product List page.
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How do I stop a collections action I have started?
Requests for refunds or cancellations will be reviewed by Receivable Management Services Customer Support on a case-by-case basis. If the customer withdraws an account, settles directly or accepts returned merchandise after the collection recovery process has started, the customer will be charged the collection rate fee or the cost for demand letter services agreed to at the time of placement and within the terms agreed to at time of registration. If you have questions concerning your collection account, please call Receivable Management Services at (800) 333-0505 to speak with a customer care representative.
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Where can I purchase D&B reference products, D&B Ratings Plus and D&B State Sales Guides?
Please call the D&B Customer Resource Center at (800) 333-0505.
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Where can I purchase a Supplier Evaluation Report, Credit Scoring Report, or a Payment Analysis Report?
Please call D&B Customer Resource Center at (800) 333-0505.
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For other customer needs, contact your MyCredit Customer Support Team:
Email us with your questions at DandBOrders@dandb.com. If you'd like to speak with one of our member support technicians directly, call toll-free (800) 333-0505, Monday through Friday, 8:00 AM to 9:00 PM EST.