Refund Policy

Our customer refund and service credit policy for products, services and memberships is as follows:

Products Bought on Our Website or with a Dun & Bradstreet Credibility Corp. Associate:
The depth of information in Dun & Bradstreet Credibility Corp. credit decision reports will vary based on the information collected directly from the report subject and third party sources, presence or absence of public filings, credit activity and age of business. Dun & Bradstreet Credibility Corp. credit decision reports may or may not contain financial statements, trade information, principal antecedents and/or public filings. The minimum level of information is defined as the delivery of a credit decisioning score which provides the user with a baseline of credit-oriented information to make a risk management decision.

No refunds, service credits or returns will be issued for reports ordered and delivered on the website where a credit decisioning score has been provided and the information contained in the business file has been verified.

These policies apply to orders placed on-line or by phone, and paid via credit card, eCheck or by invoice. Our customer refund and service credit policy for products, services and memberships is as follows:

 

FOR D&B SMALL BUSINESS SOLUTIONS, PLEASE CALL 800-333-0505 FOR REFUND REQUESTS	CANCELLATION / REFUND POLICY (number of days from the service fulfillment date)
Product / Service	Cancellation or Cash Refund	Product Specific Details
ActivityScope(with/without monitoring)	30 days
BusinesScope(with/without monitoring)	30 days
Business Background Report	2 days
Business Information Report	2 days
Company Profile Report	2 days
Comprehensive Insight Plus Report	2 days
CreditBuilder(Base, Plus)	30 days  (1)	See item 1 listed below
Credit Builder Premium, upgrade	30 days	See item 1 listed below
Credit eValuator (Base, Plus)	2 days
DNB CreditAdvisor (1, 5, 15 report limit)	30 days
DNB SelfMonitor and Self Monitor with Scorebuilder (Monthly Products-Basic, Plus, Premium, Inquiries and Benchmarking))	30 days  (2)	See item 2 listed below
DUNS File Creator	30 days  (1)	See item 1 listed below
DUNS Registered	30 days  (3)	See item 3 listed below
Industry Report	2 days
Industry Trend Report	2 days
International Credit Reports	2 days
Marketing Lists (all formats)	2 days
Online Advertising (D&B Leads Direct)	(4)	See item 4 listed below
D&B Credibility Review - Annual Subscription (Silver/Gold/Platinum)	30 days
Product Trials (DNBi SelfMonitor, DNBi CreditAdvisor)	45 days
ScoreBuilder (Base, Plus and Premium)	30 days (1)	See item 1 listed below
SelfMonitor (non-DNBi service)	30 days
SelfMonitor Trade Reference Add-On	30 days	See item 6 listed below
Subscriptions - Annual (Credit Basics, Marketing Assistant, Risk Advisor, Business Advantage)	30 days from last charge date
Subscriptions - Monthly(Credit Basics, Marketing Assistant, Risk Advisor, Business Advantage)	14 days from last charge date
Web Building (Web Creator, Web Creator Plus, Hosted Exchange)	(5)	See item 5 listed below

1. For a DUNS File Creator a unique DUNS number and business credit file are created, and for DNBi Self Monitor, if credit references are submitted then Dun & Bradstreet, Inc. (“D&B”) will call these references on behalf of your company. For ScoreBuilder, ScoreBuilder Plus, upgrade to CreditBuilder Plus, upgrade to CreditBuilder Premium and upgrade to ScoreBuilder, if credit references are submitted then D&B will call these references on behalf of your company. Because of D&B's reliance on the cooperation from your creditors or references, D&B cannot guarantee the completeness of the information in your credit file. Due to the extensive amount of work required to complete the file, cancellations and refunds will not be accepted. If, however, the requested services were not provided in a reasonable timeframe, cancel/refund requests will be reviewed on a case by case basis.
2. For monthly renewing SelfMonitor, there is a 3 month minimum commitment. If the customer cancels prior to fulfilling the minimum commitment, the customer will be charged for 3 months of service.
3. For the monthly billed DUNS Registered service, there is a 3 month initial commitment. Customers requesting cancellation during that initial 3 month period will be billed for 3 months of service as per the commitment. After the initial 3 month period, customers may request cancellation at any time. If request is made within the first 14 days of the monthly billing cycle, the customer will receive a refund of that most recent monthly charge; if request is made 15 days or more after the monthly billing date, customer will not receive a refund of the most recent monthly charge.
   For the annually billed DUNS Registered service, customers may request a cancellation for a full refund within the first 30 days after purchase. If request is made 31 days or more after the purchase date, customer will not receive a refund.
4. For telesales-assisted orders, a customer is entitled to a full refund if they request one within 2 days of receiving the Terms of Service. For either (i) customer-initiated orders via the website, (ii) telesales-initiated monthly product orders after the 3-month time commitment, or (iii) telesales-initiated 6-month product orders, the account will follow a “do not renew” process, for which the cancellation will take affect at the next renewal/anniversary date.
5. For telesales-assisted orders, a customer is entitled to a full refund of set up fee (if applicable) and first monthly recurring charge if they request one within 3 days of receiving the Terms of Service.
   For customer-initiated orders via the website or for any telesales-initiated order after the above-mentioned time threshold, the account will follow a “do not renew” process, for which the cancellation will take affect at the next renewal/anniversary date.
6. For all SelfMonitor Annual and Monthly Services, there is a 365 day period (from purchase) in which a customer can add their trade references to their credit file. For Trade Reference “Add-Ons”, there is also a 365 day period (from purchase) in which a customer can add their trade references to their credit file.

The unused portion from prior purchased services made through the Dun & Bradstreet Credibility Corp. website and/or through a Small Business Group consultant cannot be applied as a credit towards other products or services.  

All refund or service credit requests should be directed to customersupport@dandb.com or you can call 800-333-0505. No cash refunds or services credits are issued outside of this policy. The appearance of a credit card refund on your account may take 3-5 days based on the time of the bank issuing the card. Cancellation of Dun & Bradstreet Credibility Corp. invoices can take 3-5 business days.

The Dun & Bradstreet Credibility Corp. Terms of Service and this Refund & Cancellation Policy may be amended from time to time. Your continued use of the licensed products following notice of any such amendment shall be conclusively deemed an acceptance of such amendment.

The minimum level of information is defined as the delivery of one or more credit decisioning score(s)which provides the user a baseline of credit-oriented information to make a risk management decision. These scores are:  

D&B Product	Credit Decisioning Element
D&B Business Information Report	D&B Rating (excludes DUNS Support / DS rated cases) PAYDEX® Score (excludes Unavailable / UN scores)
D&B Comprehensive Insight Plus Report or DNBi CreditAdvisor	D&B Rating Financial Stress Score Credit Score PAYDEX® Score
D&B Credit eValuator Report	Risk of Late Payment Payment Performance Trend